PaceMetrics offers products and professional services to address these business issues and to ensure that your Operations Department works to maximum efficiency and precision. In the case of Operations, it is likely that PaceMaker will provide the core solution.

PaceMaker is a non-intrusive, real-time monitoring system that provides end to end control and full transparency into every business transaction. A powerful Rules Engine defines the business logic to support different transaction types and to recognise the sub-components of each transaction as they are processed by multiple sub-systems. An easy-to-use Dashboard provides configurable views of processing status across the business from high level throughput to drill-down functionality to the detail of any transaction. Rules-based exception resolution can be applied to issues where it is appropriate and workflow instances can be automatically generated where manual intervention is required. The inherent escalation and reporting functionality of the underlying workflow infrastructure can even be integrated into the monitoring process itself.

Transaction processing statistics – and even the transaction detail itself – as well as resolution history, are captured for documentation and reporting purposes in the PaceMaker Operational Event Store (OES). This historical data provides ideal source data for Six Sigma process analysis, as well as providing insight into common faults and guidance on the better deployment of your resources.