Multiple Systems

We all know that the world of transaction processing is far from perfect! Heterogeneous systems – by definition – do not always have the same view of how data should be represented or transactions processed. Errors are a fact of life. Compliance solutions must support the definition of rules and procedures for dealing with errors in a speedy, efficient and consistent manner. For many types of errors – such as missing data fields, data mismatches or out of sequence transactions – automatic rules-based resolution can be applied. Regulatory requirements mean that these rules – and their case-by-case application, together with the before and after values – must be properly documented. Other instances of error resolution will require manual intervention. Here, the integration of standard workflow tools and processes is probably appropriate. Again, documentation – preferably in conjunction with real-time monitoring of the resolution process – is mandatory.