HVB benefits daily from significantly improved quality of processing, and from the assurance of real-time visibility of the entire transaction process, whose many phases now appear as one seamless flow. HVB are particularly pleased with the audit trail facilities of Operational Event Store (OES), which amasses all event data and acts as a rich source of information for continuous process improvement.
Staff satisfaction, an important metric for HVB has been maintained and improved. Operations staff have been freed from repetitive and inefficient fire-fighting and concentrate now on value-adding tasks and activities.
“Here at HVB, we have a very good relationship between front and back offices; we take a partnership approach, so everybody appreciates the improvement in the quality of our processes” concludes Michael Wiedemann