Operational Efficiency

PaceMaker monitoring provides a centralised dashboard view of exceptions - and a consistent approach to their resolution. Drill down immediately to the root cause of any exception- invariably a business rule will have been breached (delay, quality, absence, mismatch etc.). A comprehensive audit trail further enhances the transparency of the business process and enriches analysis to lead to process improvemen

There is little to beat a continuous monitor and nowhere is this more appropriate than in the area of payments. Each stage of the payment process is monitored and compared to business rules, with immediate flagging of any failure or deviation from the process leading to reduction in late payment and improved management of receivables

Pacemaker enhances process control and therefore means that more capacity can be handled by the same amount of resources, thereby introducing 'volume insensitivity'. Resource mobility is improved due to the consistent exception handling so that resources can be redeployed to cope with bottlenecks. Capacity can be further improved by appropriate levels of customer self-service where clients can track their interests within your organisation's process.